Customer Service

Here at Canyon Creek, service is the name of the game.  Please let us know however we can help.

 

EXCHANGES AND RETURNS

EXCHANGES

We are delighted to exchange any item. If you need to exchange an item, please call us at 877-884-1517 or 970-712-0281, or email info@canyoncreeksaddlery.com within 30 days of purchase. Tell us the reason for your exchange, and what replacement item you would like. Authorization is required for all exchanges. You may send your item back to us at the address below, using the shipping method of your choice. There is no shipping charge for sending out your replacement item to you. 

 

RETURN AUTHORIZATION

Authorization is required for all returns. If you need to return an item, please call us at 877-884-1517 or 970-712-0281, or email info@canyoncreeksaddlery.com within 30 days of purchase to obtain authorization for your return. Once you have received authorization via email, you may send your item back to us at the address below, using the shipping method of your choice.

 

RESTOCKING FEES

Items returned for credit are subject to the following restocking fees, which will be deducted from your refund:

AUTHORIZED RETURNS:

Total Value of Items(s): Up to $49.99 -- Restocking Fee: None

Total Value of Items(s): $50.00 to $99.99 -- Restocking Fee: 10% of purchase price

Total Value of Items(s): $100.00 to $199.00 -- Restocking Fee: 15% of purchase price

Total Value of Items(s): $200.00 and above -- Restocking Fee: 20% of purchase price

Any applicable drop-shipping fees that were not covered in your order's shipping fees will be deducted from your refund.
This policy helps us offer you the lowest possible prices. Thank you for understanding.

UNAUTHORIZED RETURNS:

Items returned for credit without Prior Authorization are not eligible for refund. Please be sure to receive your Return Authorization by email before shipping your return item back to us.

 

Defective Items

We work hard to ensure that the items you purchase are in perfect condition. However, if you should receive a defective item, please contact us immediately upon receipt to arrange its exchange or return. 

 

Footwear

Please try on your new footwear indoors. Remember that boots or shoes showing any visible signs of wear or damage cannot be returned.  

 

Saddles & Tack

Be sure to contact us first regarding return of any saddles or tack. Unauthorized returns will not be accepted on saddles or tack and credit will not be issued. All saddles and tack must be in new condition with no wear marks, dirt or hair. Returned tack is subject to inspection. Used saddles are sold as-is and are not returnable. 

 

Custom and Special-Order Items

Custom Order items are not returnable or refundable. Cancellation of Special-Order items (such as requests to backorder an item) that have been prepaid are subject to a 30% cancellation fee.

 

Return shipments to:

Vicki Foster

Canyon Creek Saddlery 

607 Agana Drive

Grand Junction CO 81504

970-712-0281

 

ORDER PROCESSING, SHIPPING & TRACKING

We will process and ship your order as soon as possible upon receipt, and notify you by email of your order status and tracking number(s).    

Free Local Delivery is available for Grand Junction, Colorado area residents. We’ll be happy to come on out to your place with your package. 

 

PRODUCT INFORMATION & SHOPPING ASSISTANCE

We love shopping online and most likely you do, too, but returns and exchanges can be frustrating and time-consuming. Sometimes you may wish you had a little more information about the products you see on our site before purchasing.  We personally select, use and try all the products we carry.  We’ve tried to provide you with informative descriptions and photos, but if you have any questions at all about a product, whether about sizes, fit, materials, or you-name-it, just give us a call or email. We’ll be happy to answer your questions, and make sure you’re choosing just the right thing. 

 

GIFT ORDERS

For full info on our gift order service, see the Gift Orders Page!

 

CONTACT US

You'll find us in Grand Junction, Colorado, where the Rocky Mountain high country meets the redrock canyons of Utah, along the banks of the Colorado River. 

Canyon Creek Saddlery & Dry Goods Company

By Phone

1.877.884.1517  or  1.970.712.0281

By Email

info@canyoncreeksaddlery.com

Shipping & Mailing Address

607 Agana Drive

Grand Junction, CO 81504